Based on our analysis of the organization’s specific needs, we created a customized evaluation framework to guide our work. Our mission was to provide unique insights and perspectives to ensure training offerings are effective and aligned to both industry and learning standards. In addition, we provided guidance in creating a more coherent and effective L&D strategy.

Talking to people who are closest to the training is critical. We began our project interviewing key internal and external stakeholders. To help the organization to better position themselves in the marketplace, we conducted a comparative market analysis of comparable training programs (in similar sectors). We identified several areas of need including updating course designs, clearly articulating outcomes, creating avenues to provide intermediate and advanced courses, and an increased use of technology-based learning to provide more flexible and accessible training options.